Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment (Monday to Friday, excluding holidays). Once shipped, you will receive a tracking number via email.

Shipping Services

International orders are shipped using reliable postal or courier services with tracking. Each order is carefully packaged to ensure product protection during transit.

For orders delivered within Dubai (UAE), we offer a Free Next-Day Delivery service. Delivery times may vary depending on your area and courier availability.

Shipping Rates

All shipping rates below are flat rates, excluding Dubai (free delivery).

  • Europe — 25 USD
  • USA & Canada — 25 USD
  • Rest of the world — 35 USD
  • Ukraine (domestic) — Depends on carrier selected at checkout
  • Dubai (UAE) — Free

Estimated Delivery Times

Delivery times are counted from the date of dispatch.

  • Europe & USA — 14–21 days
  • Other countries — up to 30 days
  • Ukraine — according to local courier service
  • Dubai (UAE) — 1–2 business days

Delivery times are approximate and may vary depending on customs clearance, carrier workload, holidays, or other external factors.

Customs Duties & Taxes

Possible import duties, taxes, or fees are the responsibility of the recipient and are not included in product or shipping prices. UMI has no control over customs processing times or additional charges that may apply in your country.

Address Accuracy & Re-Delivery

Please make sure your shipping address is complete and accurate. If a package is returned due to an incorrect address, you will be responsible for re-shipping costs.

Lost or Damaged Parcels

While we take every precaution to ensure safe delivery, we recommend purchasing shipping insurance for high-value orders. If a parcel is lost or damaged in transit, please contact us immediately with tracking information and photos of the damage.

Order Changes & Cancellations

Orders can only be modified or cancelled within 24 hours of placement. After this period, the order enters the fulfillment process and cannot be changed.

Shipping Restrictions

We currently do not ship to certain countries due to customs regulations or carrier limitations. Please check our shipping policy or contact support if you are unsure whether we deliver to your location.